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Privacy Policy

1. Introduction

ESTATE AGENT PERFORMANCE COMPARISON LTD is registered with the Information Commissioners Office as a Data Controller for the purposes of the Data Protection Act (1998) (registration no: ZA185750) and we do not sell, trade or share personal information with organisations or individuals not connected with the services we provide.

Our privacy policy (Privacy Policy) explains how we will use information about you, how it is used and the steps we will take to ensure your information is kept secure and confidential. It should be read in conjunction with our general Website Terms and Conditions, Consumer Terms and Agent Terms (as relevant).

This Privacy Policy was last modified on 01/12/2016

2. Purposes of Collecting Information

We may obtain information from you through your use of the website (Website). We may use the contact information you provide to contact you via email, post or telephone regarding your search, or any other matter that we consider relevant to your use of the services on our Website.

You are free to browse our Website without providing any personal information to us. However, customers who wish to find an agent must register and provide us with their name, certain details about your property and contact details. We store this information on our secure server. By proceeding with our search function you give your explicit consent to such information being processed by us and estate agents for the purposes stated in this Privacy Policy.

If you have any queries, please do not hesitate to contact us at

3. How do we use your information?

We may use your personal information for a variety of reasons including to enable you to access and use the services provided on the Website as well as to personalise and improve our services where possible.

In the course of providing the services to you, we may also store information about how you use our Website, for example, the pages viewed, the website from which you came to visit our Website, changes you make to information you supply to us, details of the quotes you request and your transactions.

You accept that we may share certain information with our trusted partners including certain estate agents included on the Website with a view to them contacting you in relation to the provision of estate agency services.

Your personal information may also be used by our service providers and partners that we engage to help us provide certain services and or functionality including, but not limited to our Conveyancing and Financial Services.

We shall not be liable for any loss or damage that results from any dealings between you and any service providers and partners including but not limited to any direct, indirect or consequential or inconsequential loss of any kind.

Should you have a dispute with a service provider or partner, you must address such dispute directly to the service provider or partner concerned and you hereby release us from any and all claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

4. Our use of cookies

The Website uses cookies. By using the services provided by the Website, you consent to us using cookies. Cookies are very small text files which are placed on your device. These cookies help us to:

  • understand the browsing habits of users of the Website;
  • understand the number of visitors to the Website and the pages visited; and
  • remember you when you return to the Website so we can provide you with access to previously saved quotes.

Most cookies are deleted as soon as you close your browser, however some others, are stored on your computer either until you delete them or they expire. The cookies that are used to keep you signed in to your account expire after 1 hour. Every time you visit, you will be kept signed in for a further 1 hour.

We protect your privacy by only storing a simple ID number and token string that is only meaningful to the Website. Your personal details, such as your name or phone number, are not stored in a cookie. You may set your computer browser to reject cookies but this may preclude your use of certain parts of the service offered by the Website.

The advertisements that you see displayed on our Website are delivered on our behalf by certain third party advertising companies. No information which identifies you, for example your name, address, email address or telephone number, is used to provide this advertising. In order to display advertising most likely to be relevant to you, these third party advertisers may place or recognize a unique cookie on your browser. This cookie does not collect personal information about you nor is it linked to any identifiable information about you. It is possible to block cookies by adjusting your browser settings, as mentioned above. By using the services provided on the Website you are consenting to the use of these third party cookies for these purposes.

5. Security

To prevent unauthorised access to your information, maintain accuracy of our records and to ensure proper use and protection of your information, we have put appropriate physical, electronic and managerial procedures in place.

We use the latest 256-bit SSL encryption technology to endeavour to ensure that sensitive data transmitted to and from our server cannot be accessed by external parties. We further encrypt all passwords and other sensitive information such as payment details. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. However, we cannot guarantee the security of any information or data which is transmitted over public or third party networks.

6. Electronic marketing

Any electronic marketing communications we send to you will contain clear and concise instructions on how to unsubscribe at any time. Should you no longer wish to be contacted by us, you can advise us at any time by contacting our customer services team on 020 3590 7043 or by sending an email to

You may also ask us at any time to stop passing your information to third parties for marketing purposes. Such a request may result in us ceasing to offer the certain services to you.

If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.

7. Your rights and obligations

Please contact us if you would like to know what information we are storing about you. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.

We may ask for proof of identity before providing you with any information requested and reserve the right to refuse to provide information if identity is not established. We may charge a small fee to provide the information requested, in accordance with law.

Please note is your responsibility to check and ensure that all information, content, material or data you provide on the Website is correct, complete, accurate and not misleading and that you disclose all relevant facts.

This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales.

We reserve the right to amend or modify this Privacy Policy at any time and any changes will be published on the Website.

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